Current supported base product versions of Oracle Documaker and Oracle Documaker Desktop modules are designed to run on a variety of platforms and supported databases. Future versions of those platforms and databases should continue to work with no problems.
| Note | In this book and in the installation guides, you will find information on system requirements. See the Systems Requirements topic in the Installation Guide for Documaker for information on which platforms, applications, and databases were used for testing when the products became generally available. |
We use industry interface methods such as ODBC so we do not have to test every version of every operating system, DBMS, application server, and so on, with every version of our software. For example, although we may have not explicitly tested this environment, we can support the use of SQL Server 2008 with Documaker 11.2 and 11.3 using ODBC. If a problem occurs, we will work with you to resolve the issue.
We strive to provide support for the broadest footprint across the customer base and therefore limit the combinations we test, typically focusing on testing older baseline versions. We periodically review the minimum versions we test with and move the baseline forward.
If problems are reported, we will investigate and work with you to resolve the issue. Typically, we will seek to provide a work-around first and then follow with a correction if the problem is affecting a production system. Of course, we always recommend that you test thoroughly before moving to production use, use a phased approach, and have a rollback plan in place in case of problems.
Some issues may not fall within the scope of our applications and can only be addressed by other vendors, such as Microsoft, Adobe, and others, such as issues involving network printer drivers. In such cases, we will work with you to recommend a course of action.
We will make every attempt to reproduce the reported problem with the base product. Problems that can be only be resolved by updating a customized version of our applications may require a Services contract to fully resolve.
| Note | We do not certify software but do test our software with vendor supported versions of various platforms and databases. |
© Copyright 2016, Oracle and/or its affiliates. All rights reserved. Legal notices.